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1.
J. bras. psiquiatr ; 71(2): 74-82, abr.-jun. 2022. tab
Article in English | LILACS | ID: biblio-1386074

ABSTRACT

OBJECTIVE: This study explores the relationship between patients' self-assessment and physicians' evaluation regarding clinical stability. METHODS: This cross-sectional study was carried out at the general outpatient clinic of the Instituto de Psiquiatria da Universidade Federal do Rio de Janeiro (IPUB-UFRJ) in a large sample (1,447) of outpatients, of which 67.9% were patients with severe mental disorders (SMD). We collected information using a structured questionnaire developed for this purpose, filled in by the patient's physician. Clinical stability was assessed by means of five psychiatric instability criteria and by the physician's global clinical impression over the six previous months. The patients' self-assessment was based on a question about how they evaluated their health status: stable/better, worse, does not know. For the analyses, patients' self-evaluation was considered as our standard. RESULTS: The sample was composed of 824 (57%) women with an average age of 49 years. The most prevalent diagnoses within the SMD category corresponded to 937 patients, of whom 846 (90.3%) assessed themselves as stable/better. The physicians' evaluations agreed more with patients with bipolar disorders and less with schizophrenics regarding stability. As for patients with depressive disorder, physicians agreed more with them regarding instability. CONCLUSION: The data analysis confirms our hypothesis that the self- -assessment made by patients with SMD was accurate regarding their health condition, and that the self- -assessment made by patients who considered themselves stable agree with the physicians' evaluation.


OBJETIVO: Este estudo explora a relação entre a autoavaliação dos pacientes e a avaliação dos médicos quanto à estabilidade clínica. MÉTODOS: Trata-se de um estudo transversal realizado no ambulatório do Instituto de Psiquiatria da Universidade Federal do Rio de Janeiro (IPUB-UFRJ) em uma ampla amostra de pacientes (1.447), dos quais 67,9% eram portadores de transtornos mentais graves (TMG). Coletamos informações por meio de um questionário estruturado desenvolvido para esse fim, preenchido pelo médico assistente. A estabilidade clínica foi avaliada por meio de cinco critérios de instabilidade psiquiátrica e pela impressão clínica global do médico, nos seis meses anteriores. A autoavaliação dos pacientes baseou-se em uma pergunta sobre como eles avaliavam seu estado de saúde: estável/melhor, pior, não sabe. Para as análises, a autoavaliação dos pacientes foi considerada como nosso padrão. RESULTADOS: A amostra foi composta por 824 (57%) mulheres, com idade média de 49 anos. Os diagnósticos mais prevalentes na categoria TMG corresponderam a 937 pacientes, dos quais 846 (90,3%) se avaliaram como estáveis/melhores. As avaliações dos médicos concordaram mais com pacientes portadores de transtorno bipolar e menos com esquizofrênicos em relação à estabilidade. Quanto aos pacientes com transtorno depressivo, os médicos concordaram mais com eles em relação à instabilidade. CONCLUSÃO: A análise dos dados confirma nossa hipótese de que a autoavaliação feita por pacientes com TMG foi precisa quanto à sua condição de saúde e que a autoavaliação feita por pacientes que se consideravam estáveis concorda com a avaliação dos médicos.


Subject(s)
Humans , Male , Female , Middle Aged , Outpatients/psychology , Bipolar Disorder/therapy , Diagnostic Self Evaluation , Mental Disorders/therapy , Cross-Sectional Studies , Surveys and Questionnaires/standards , Medical Care , Hospitals, Psychiatric
3.
Gac. méd. Méx ; 156(1): 47-52, ene.-feb. 2020. tab, graf
Article in English, Spanish | LILACS | ID: biblio-1249869

ABSTRACT

Resumen Antecedentes: La satisfacción del usuario es clave para definir y valorar la calidad de la atención, sin embargo, no existe una escala rápida de satisfacción del paciente en México. El objetivo fue determinar la validez y consistencia de la Escala Rápida de Satisfacción del Paciente de Consulta Externa (ERSaPaCE). Método: Estudio comparativo, observacional, transversal, prolectivo. En la fase 1 se elaboró un modelo de escala rápida, que se sometió a la valoración de expertos en atención médica; se realizaron pruebas piloto con 10 pacientes por ronda, tantas veces como fuera necesario hasta lograr 20 aprobaciones. En la fase 2 se aplicó el cuestionario resultante y la escala de Satisfacción del Usuario de Consultas Externas (SUCE) a usuarios de consulta externa; la ERSaPaCE se reaplicó telefónicamente siete a 10 días después. Se utilizó estadística descriptiva, a de Cronbach, Spearman y coeficiente de correlación intraclase (CCI). Resultados: Se reclutaron 200 pacientes, 53 % con edad de 31 a 60 años, 51.5 % mujeres y 48.5 % hombres de la consulta externa de 13 especialidades; a de Cronbach de ERSaPaCE = 0.608, CCI = 0.98 (p = 0.000) y validez convergente = 0.681 (p = 0.000) por rho de Spearman. Conclusiones: ERSaPaCE fue un instrumento válido y consistente para evaluar la satisfacción del usuario de consulta externa.


Abstract Background: User satisfaction is key to define and assess the quality of care; however, there is no patient satisfaction rapid scale in Mexico. Our objective was to determine the validity and consistency of an outpatient department user satisfaction rapid scale (ERSaPaCE). Method: Comparative, observational, cross-sectional, prolective study. In phase 1, a rapid scale model was developed, which was submitted to experts in medical care for assessment; the instrument was pilot-tested in 10-patient groups, using as many rounds as required until it obtained 20 approvals. In phase 2, the resulting questionnaire and the Outpatient Service User Satisfaction (SUCE) scale were applied to outpatient department users. ERSaPaCE was reapplied by telephone 10 days later. Descriptive statistics, Cronbach’s a, Spearman’s correlation and intra-class correlation coefficient (ICC) were used. Results: Two-hundred patients were recruited, out of which 53 % were aged 31-60 years; 51.5 % were women and 48.5 % men, all of them users of the outpatient services from 13 specialties. Cronbach’s a for ERSaPaCE was 0.608, whereas ICC was 0.98 (p = 0.000). Convergent validity was 0.681 (p = 0.000) using Spearman’s rho. Conclusion: ERSaPaCE was a valid and consistent instrument for the assessment of outpatient department user satisfaction.


Subject(s)
Humans , Male , Female , Adolescent , Adult , Middle Aged , Young Adult , Outpatients/statistics & numerical data , Quality of Health Care , Surveys and Questionnaires , Patient Satisfaction/statistics & numerical data , Ambulatory Care/standards , Outpatients/psychology , Patient Admission , Attitude of Health Personnel , Cross-Sectional Studies , Reproducibility of Results , Statistics, Nonparametric , Health Facility Environment/standards
4.
Salud pública Méx ; 61(4): 470-477, Jul.-Aug. 2019. tab, graf
Article in Spanish | LILACS | ID: biblio-1099323

ABSTRACT

Resumen: Objetivo: Identificar la presencia de cualidades positivas y los problemas de salud mental en adolescentes que acuden a atención especializada. Material y métodos: Se evaluaron 145 pacientes de ambos sexos. Se utilizó la versión oficial internacional validada en español del Youth Self Report/11-18 (YSR/11-18) del ASEBA, que mide psicopatología y cualidades positivas, que son características personales asociadas con la adaptación positiva. Resultados: Las cualidades positivas más comúnmente reportadas fueron las relacionadas con el comportamiento social positivo, sin diferencias en las medias entre hombres y mujeres. Las mujeres presentaron niveles más altos de problemas internalizados y externalizados en comparación con los hombres. Conclusiones: Los adolescentes en escenarios clínicos muestran cualidades positivas tanto como psicopatología. Es importante identificar y fortalecer estas características como factores de protección en los adolescentes en contextos de riesgo. Las mujeres presentan mayor nivel de psicopatología por lo que la intervención preventiva implicaría un enfoque de género.


Abstract: Objective: To identify positive qualities and mental health problems in adolescents that are clients of a mental health specialized service. Materials and methods: The sample consisted of 145 patients of both sexes. The Mexican validated official international Hispanic version of the Youth Self Report/11-18 (YSR/11-18) was used; it measures psychopathology and individual characteristics associated with positive adaptation, called Positive Qualities. Results: The positive quality most commonly reported was related to the positive social behavior, without mean differences between girls and boys. Girls showed the highest level of internalizing and externalizing problems. Conclusions: Adolescents with psychopathology in clinical settings also show positive qualities. It is important to identify and enhance these characteristics as protective factors in adolescents living in high-risk contexts. Girls showed higher psychopathology levels, implying gender differences in preventive intervention.


Subject(s)
Humans , Male , Female , Child , Adolescent , Social Behavior , Self Report , Mental Disorders/psychology , Outpatients/psychology , Psychopathology , Cross-Sectional Studies , Prospective Studies , Surveys and Questionnaires , Protective Factors , Inpatients/psychology , Internal-External Control , Mental Disorders/diagnosis
5.
Rev. gaúch. enferm ; 39: e63993, 2018. graf
Article in Portuguese | LILACS, BDENF | ID: biblio-960843

ABSTRACT

Resumo OBJETIVO Construir indicadores qualitativos de resultado na Atenção Psicossocial relacionados à autonomia na perspectiva dos usuários e familiares. MÉTODO Estudo de caso avaliativo, com referencial teórico hermenêutico-dialético em um Centro de Atenção Psicossocial no Rio Grande do Sul, Brasil. A primeira etapa da coleta de dados, fevereiro-julho/2014, consistiu na construção de indicadores a partir da análise dos dados qualitativos de duas pesquisas avaliativas neste mesmo serviço. A segunda etapa, agosto-setembro/2014, validou os indicadores construídos por meio de grupos focais com nove usuários e nove familiares. RESULTADO Os participantes apontaram três indicadores qualitativos relacionados à sua autonomia como resultado da inserção no serviço, sendo eles, melhora na autogestão da renda, melhor desenvolvimento das atividades do cotidiano e maior poder de negociação. CONCLUSÃO A metodologia utilizada mostrou-se adequada para criação de indicadores qualitativos na perspectiva de usuários e familiares, bem como apontou que o serviço auxilia no processo de conquista da autonomia.


Resumen OBJETIVO Construir indicador cualitativo de resultado en la Atención Psicosocial relacionado con la autonomía desde la perspectiva de los usuarios y familias. METODOLOGÍA Estudio de caso evaluativo, realizado en un Centro de Atención Psicosocial del Rio Grande do Sul, Brasil. La primera etapa de recopilación de datos, febrero-julio/2014, consistió en la construcción de indicadores a partir del análisis de los datos cualitativos a partir de dos investigaciones de evaluación en este mismo servicio. La segunda etapa, agosto-septiembre/2014, validó los indicadores construidos a través de grupos focales con nueve miembros y nueve familiares. RESULTADOS Los usuarios y familias mostraron tres indicadores cualitativos relacionados con su autonomía como consecuencia de la entrada en lo servicio: mejora de la auto-gestión de los ingresos, mejor desarrollo de las actividades diarias y aumento de la capacidad de negociación. CONCLUSIÓN Lo servicio ayuda en el proceso de desarrollo de la autonomía.


Abstract OBJECTIVE To build qualitative outcome indicators in psychosocial care regarding autonomy from the perspective of users and their families. METHODOLOGY This is an evaluative case study based on the dialectical hermeneutics theoretical framework, conducted at a mental health community service, in the state of Rio Grande do Sul, Brazil. The first stage of data collection occurred between February and July 2014, and consisted of constructing indicators based on qualitative data analysis of the two evaluative studies conducted at this same service. The second stage, between August and September 2014, consisted of validating the indicators constructed through the focus groups with nine users and nine family members. RESULTS The users and relatives stated three qualitative indicators related to their autonomy resulting from their insertion in the service. The indicators were better self-management of income, improved everyday activities, and greater bargaining power. CONCLUSION The methodology proved appropriate to create qualitative indicators, from the perspective of the participants, and revealed that the service helps users achieve autonomy.


Subject(s)
Humans , Male , Female , Adult , Young Adult , Community Mental Health Services , Personal Autonomy , Deinstitutionalization , Mental Disorders/psychology , Outpatients/psychology , Personal Satisfaction , Urban Population , Brazil , Activities of Daily Living , Family , Negotiating , Focus Groups , Qualitative Research , Social Stigma , Financial Management , Self-Management , Mental Disorders/rehabilitation , Middle Aged , Models, Theoretical
6.
Trends psychiatry psychother. (Impr.) ; 39(1): 34-42, Jan.-Mar. 2017. tab
Article in English | LILACS | ID: biblio-846394

ABSTRACT

Abstract Objective: To identify symptoms of anxiety, depression, and feelings of hopelessness in patients in outpatient treatment for substance dependency and to test for correlations with various aspects of their quality of life. Methods: A cross-sectional study of a sample of 25 men in recuperation from substance dependency, selected by convenience. We assessed symptoms of depression (Beck Depression Inventory-II), anxiety (Beck Anxiety Inventory), hopelessness (Beck Hopelessness Scale), and quality of life (World Health Organization Quality of Life instrument-Abbreviated version [WHOQOL-Bref]), and also analyzed sociodemographic profile, substance abuse, and family history. Categorical variables were expressed as frequencies and percentages and quantitative variables as means and standard deviations or as medians and interquartile ranges. We also analyzed Spearman correlations to a 5% significance level. Results: The study revealed prevalence rates of 32% for depression, 24% for anxiety, and 12% for hopelessness, at a moderate/severe level. Correlations between Beck scales and WHOQOL-Bref were significant; but impacts differed in the four areas evaluated. Conclusions: Overall, we observe global negative impacts on subjects' lives, affecting their psychiatric symptoms and quality of life and their relationships and occupational factors to a similar degree. The results show that the lower the scores on these scales, the better the quality of life in some areas, indicating that there is a negative correlation between psychiatric symptoms and quality of life.


Resumo Objetivo: Identificar sintomas de ansiedade, depressão e sentimentos de desesperança em pacientes dependentes químicos em tratamento ambulatorial e verificar a existência de correlações com os diferentes âmbitos da qualidade de vida. Métodos: Estudo transversal com 25 homens em recuperação para dependência química, selecionados por conveniência. Foram avaliados sintomas de depressão (Inventário de Depressão de Beck-II), ansiedade (Inventário de Ansiedade de Beck) desesperança (Escala de Desesperança de Beck) e qualidade de vida (World Health Organization Quality of Life instrument-Abbreviated version [WHOQOL-Bref]), bem como perfil sociodemográfico, uso de substâncias e histórico familiar. Variáveis categóricas foram apresentadas como frequências e percentuais, e variáveis quantitativas, como médias e desvios-padrão ou medianas e intervalos interquartis. Foram utilizadas também correlações de Spearman com nível de significância de 5%. Resultados: O estudo revelou prevalência de 32% para depressão, 24% para ansiedade e 12% para desesperança, em níveis moderado/grave. As correlações entre os inventários Beck e o WHOQOL-Bref foram significantes; entretanto, os impactos diferiram nos quatro domínios avaliados. Conclusões: De modo geral, observaram-se prejuízos globais na vida dos sujeitos, tanto frente a sintomas psiquiátricos e qualidade de vida quanto sobre relacionamentos e questões ocupacionais, em níveis semelhantes. Os resultados apontam que, quanto menor a pontuação nesses inventários, melhor a qualidade de vida em alguns domínios, indicando haver correlação negativa entre sintomas psiquiátricos e qualidade de vida.


Subject(s)
Humans , Male , Adult , Anxiety , Outpatients/psychology , Quality of Life , Cocaine-Related Disorders/psychology , Depression , Hope , Anxiety/epidemiology , Psychiatric Status Rating Scales , Psychotropic Drugs/therapeutic use , Quality of Life/psychology , Socioeconomic Factors , Family , Comorbidity , Prevalence , Cross-Sectional Studies , Crack Cocaine , Cocaine-Related Disorders/therapy , Cocaine-Related Disorders/epidemiology , Genetic Predisposition to Disease , Depression/epidemiology
7.
Asian Nursing Research ; : 18-24, 2016.
Article in English | WPRIM | ID: wpr-177260

ABSTRACT

PURPOSE: Current increase and complexity of medical tests and surgical procedures at outpatient department (OPD) require OPD nurses to have customer orientation focusing on various customers' interests and needs. The purpose of this study was to identify the factors associated with customer orientation in nurses working at OPD of hospitals. METHODS: The study used a descriptive correlational design with cross-sectional survey. The study settings were four general hospitals in Seoul and its metropolitan area. Data were collected from 138 OPD nurses from general hospitals. Study variables were personal traits, emotional intelligence, internal marketing, service management and customer orientation. RESULTS: Factors associated with customer orientation were identified as conscientiousness from personal traits (β .37, p < .001), emotional intelligence from individual characteristics (β .21, p = .032), and internal marketing from environmental characteristics (β .21, p = .001). CONCLUSIONS: Hospital administrators should support OPD nurses to cultivate sincere and sociable personal traits and emotional intelligence, and to consider employees as internal customers to improve patient-oriented services and satisfaction.


Subject(s)
Adult , Female , Humans , Male , Middle Aged , Young Adult , Attitude of Health Personnel , Cross-Sectional Studies , Emotional Intelligence , Marketing/methods , Nurse-Patient Relations , Nursing Staff, Hospital/psychology , Organizational Culture , Outpatient Clinics, Hospital/organization & administration , Outpatients/psychology , Patient-Centered Care , Seoul , Surveys and Questionnaires
8.
Arq. bras. cardiol ; 105(6): 606-613, Dec. 2015. tab, graf
Article in Portuguese | LILACS | ID: lil-769539

ABSTRACT

Abstract Background: Neutrophil-to-lymphocyte ratio (NLR) and platelet-to-lymphocyte ratio (PLR) are inflammatory markers used as prognostic factors in various diseases. The aims of this study were to compare the PLR and the NLR of heart failure (HF) patients with those of age-sex matched controls, to evaluate the predictive value of those markers in detecting HF, and to demonstrate the effect of NLR and PLR on mortality in HF patients during follow-up. Methods: This study included 56 HF patients and 40 controls without HF. All subjects underwent transthoracic echocardiography to evaluate cardiac functions. The NLR and the PLR were calculated as the ratio of neutrophil count to lymphocyte count and as the ratio of platelet count to lymphocyte count, respectively. All HF patients were followed after their discharge from the hospital to evaluate mortality, cerebrovascular events, and re-hospitalization. Results: The NLR and the PLR of HF patients were significantly higher compared to those of the controls (p < 0.01). There was an inverse correlation between the NLR and the left ventricular ejection fraction of the study population (r: -0.409, p < 0.001). The best cut-off value of NLR to predict HF was 3.0, with 86.3% sensitivity and 77.5% specificity, and the best cut-off value of PLR to predict HF was 137.3, with 70% sensitivity and 60% specificity. Only NLR was an independent predictor of mortality in HF patients. A cut-off value of 5.1 for NLR can predict death in HF patients with 75% sensitivity and 62% specificity during a 12.8-month follow-up period on average. Conclusion: NLR and PLR were higher in HF patients than in age-sex matched controls. However, NLR and PLR were not sufficient to establish a diagnosis of HF. NLR can be used to predict mortality during the follow-up of HF patients.


Resumo Fundamentos: A obesidade mórbida está diretamente relacionada à deterioração da capacidade cardiorrespiratória, incluindo alterações na modulação autonômica cardiovascular. Objetivo: Este estudo teve por objetivo avaliar a função autonômica cardiovascular de obesos mórbidos. Métodos: Estudo transversal, incluindo dois grupos, Grupo I, composto por 50 obesos mórbidos, e Grupo II, por 30 indivíduos não obesos. A função autonômica foi avaliada pela variabilidade da frequência cardíaca no domínio do tempo [desvio padrão de todos os intervalos R-R normais (SDNN); desvio-padrão de todos os intervalos R-R normais (SDNN); raiz quadrada das médias quadráticas das diferenças dos intervalos R-R sucessivos (RMSSD); e o percentual de diferenças de intervalo intervalos R-R sucessivos maior que 50 milissegundos (pNN50)] em comparação ao adjacente, e no domínio da frequência (HF, do inglês, “high frequency”, e LF, do inglês, “low frequency”: integração da função da densidade espectral de potência para as bandas de alta e baixa frequência, respectivamente). Os grupos foram comparados pelo teste t de Student, considerando-se um nível de significância de 5%. Resultados: Quando comparados aos controles, os indivíduos obesos apresentaram valores menores de SDNN (40,0 ± 18,0 ms vs. 70,0 ± 27,8 ms; p = 0,0004), RMSSD (23,7 ± 13,0 ms vs. 40,3 ± 22,4 ms; p = 0,0030), pNN50 (14,8 ± 10,4 % vs. 25,9 ± 7,2%; p = 0,0061) e HF (30,0 ± 17,5 Hz vs. 51,7 ± 25,5 Hz; p = 0,0023). A relação LF/HF média foi maior no Grupo I (5,0 ± 2,8 vs. 1,0 ± 0,9; p = 0,0189), refletindo alteração no equilíbrio simpato-vagal. Não houve diferença estatística entre os grupos I e II com relação ao índice LF (50,1 ± 30,2 Hz vs. 40,9 ± 23,9 Hz; p = 0,9013). Conclusão: obesos mórbidos apresentam aumento de atividade simpática e redução da atividade parassimpática, caracterizando uma disfunção autonômica cardiovascular.


Subject(s)
Adult , Aged , Female , Humans , Male , Middle Aged , Job Satisfaction , Outpatients/statistics & numerical data , Physicians , Patient Satisfaction/statistics & numerical data , Health Services Research , Hospitals, University/statistics & numerical data , Japan/epidemiology , Odds Ratio , Outpatients/psychology , Physician-Patient Relations , Physicians/psychology , Referral and Consultation , Self Report
9.
Trends psychiatry psychother. (Impr.) ; 37(4): 202-208, Oct.-Dec. 2015. tab
Article in English | LILACS | ID: lil-770445

ABSTRACT

Introduction: Health-related quality of life (HRQOL) assessment tools have been broadly used in the medical context. These tools are used to measure the subjective impact of the disease on patients. The objective of this study was to evaluate the variables associated with HRQOL in a Brazilian sample of patients followed up in a tertiary outpatient clinic for depression and anxiety disorders. Method: Cross-sectional study. Independent variables were those included in a sociodemographic questionnaire and the Hospital Anxiety and Depression Scale (HADS) scores. Dependent variables were those included in the short version of the World Health Organization Quality of Life (WHOQOL-BREF) and the scores for its subdomains (overall quality of life and general health, physical health, psychological health, social relationships, and environment). A multiple linear regression analysis was used to find the variables independently associated with each outcome. Results: Seventy-five adult patients were evaluated. After multiple linear regression analysis, the HADS scores were associated with all outcomes, except social relationships (p = 0.08). Female gender was associated with poor total scores, as well as psychological health and environment. Unemployment was associated with poor physical health. Conclusion: Identifying the factors associated with HRQOL and recognizing that depression and anxiety are major factors are essential to improve the care of patients.


Introdução: Instrumentos para avaliar qualidade de vida relacionada à saúde têm sido amplamente utilizados no contexto médico, visando mensurar o impacto da doença de uma perspectiva subjetiva e relevante ao paciente. O objetivo desse estudo foi identificar variáveis associadas à qualidade de vida em uma amostra de pacientes acompanhados em um ambulatório terciário para transtornos de ansiedade e depressão. Métodos: Estudo transversal. As variáveis independentes incluíram dados de um questionário sociodemográfico e pontuação na Escala Hospitalar de Ansiedade e Depressão (HADS). Variáveis dependentes: pontuação total na escala breve de qualidade de vida da Organização Mundial de Saúde (WHOQOL-Bref) e cada um de seus subdomínios (geral, físico, psicológico, social e ambiental). Regressão linear múltipla foi aplicada para identificar as variáveis preditoras associadas de forma independente a cada uma das variáveis dependentes. Resultados: Setenta e cinco pacientes adultos foram avaliados. Após análise de regressão linear múltipla, pontuação na HADS esteve associada com todos os desfechos analisados, exceto para o subdomínio social (p = 0,08). Sexo feminino esteve negativamente associado com a pontuação total da WHOQOL-Bref e com os subdomínios psicológico e ambiental. Desemprego esteve associado com o subdomínio físico. Conclusão: A identificação de fatores associados à qualidade de vida relacionada à saúde e o reconhecimento de que a depressão e a ansiedade são variáveis fundamentais são essenciais para uma melhor assistência aos pacientes.


Subject(s)
Humans , Male , Female , Adult , Anxiety Disorders/psychology , Anxiety Disorders/epidemiology , Quality of Life , Depressive Disorder/psychology , Depressive Disorder/epidemiology , Outpatients/psychology , Psychiatric Status Rating Scales , Socioeconomic Factors , Brazil/epidemiology , Linear Models , Sex Factors , Cross-Sectional Studies , Tertiary Care Centers , Ambulatory Care Facilities
10.
Einstein (Säo Paulo) ; 12(4): 485-491, Oct-Dec/2014. tab
Article in English | LILACS | ID: lil-732468

ABSTRACT

Objective To evaluate the perception of oncology patients and their caregivers upon diagnosis and beginning of the therapy and during palliative care. Methods A cross-sectional study at the oncology and palliative care outpatients clinics of the Faculdade de Medicina do ABC. Clinical and demographic data from patients and their caregivers were collected and questionnaires regarding the elements considered important in relation to the treatment were applied. Results We enrolled 32 patients and 23 caregivers that were initiating treatment at the oncology outpatient clinic, as well as 20 patients and 20 caregivers at the palliative care clinic. Regarding the patients treated at the oncology clinic, the issues considered most important were a physician available to discuss the disease and answer questions (84%), trust in the physician (81%), and a physician with accessible language (81%). For their caregivers, the following issues were considered extremely important: trust in the medical team that treats the patients (96%), and the same medical team taking care of their relatives (87%). As to patients treated at the palliative care clinic, trust in the physician (83%), to be with people considered important to them (78%), and to be treated preserving their dignity (72%) were considered extremely important. For their caregivers, to receive adequate information about the disease and the treatment’s risks and benefits (84%), and sincere communication of information about the disease (79%) were considered extremely relevant. Conclusion Confidence through good communication and consistency in care were fundamental values to achieve satisfaction among caregivers and patients with cancer during all the course of disease development. .


Objetivo Avaliar a percepção dos pacientes oncológicos e de seus cuidadores no início da abordagem diagnóstica e terapêutica, e durante os cuidados paliativos. Métodos Estudo transversal, realizado nos ambulatórios de oncologia e cuidados paliativos vinculados a Faculdade de Medicina do ABC. Foram coletados dados clínicos e demográficos de pacientes e de seus cuidadores, e aplicados questionários referentes aos elementos a serem elencados como importantes em relação ao tratamento. Resultados Foram incluídos 32 pacientes e 23 cuidadores que iniciavam o tratamento nos ambulatórios de oncologia, bem como 20 pacientes e 20 cuidadores nos ambulatórios de cuidados paliativos. Em relação aos pacientes do ambulatório de oncologia, os itens considerados mais importantes foram: médico disponível para discutir a doença e responder dúvidas (84%), confiança nos médicos (81%) e médico com linguagem acessível (81%). Para seus cuidadores, os seguintes aspectos foram considerados extremamente importantes: confiança nos médicos que cuidam do paciente (96%) e mesma equipe médica cuidando do seu familiar (87%). Para pacientes do ambulatório de cuidados paliativos, foram considerados extremamente importantes: confiança nos médicos (83%), estar com pessoas consideradas importantes (78%) e ser tratado de modo que preservasse sua dignidade (72%). Para seus cuidadores, foram considerados extremamente importantes: receber informação adequada sobre a doença e os riscos e benefícios do tratamento (84%), e sinceridade na comunicação das informações a respeito da doença (79%). ...


Subject(s)
Adult , Aged , Aged, 80 and over , Female , Humans , Male , Middle Aged , Caregivers/psychology , Neoplasms , Palliative Care/psychology , Communication , Cross-Sectional Studies , Medical Oncology , Neoplasms/diagnosis , Neoplasms/psychology , Neoplasms/therapy , Oncology Service, Hospital , Outpatients/psychology , Patient Care Team , Patient Satisfaction , Physician-Patient Relations , Palliative Care/methods , Surveys and Questionnaires , Time Factors , Treatment Outcome
11.
Braz. J. Psychiatry (São Paulo, 1999, Impr.) ; 36(2): 125-130, may. 13, 2014. tab
Article in English | LILACS | ID: lil-710209

ABSTRACT

Objective: As obsessive-compulsive disorder (OCD) is a relatively common psychiatric disorder with a significant suicide risk, the individuation of potential biomarkers of suicidality, such as cholesterol levels, may enable recognition of at-risk subjects. Therefore, the aims of this study were to: 1) evaluate potential differences in clinical and laboratory parameters between patients with and without alexithymia and compare them with healthy controls; and 2) investigate which clinical and laboratory variables were associated with suicidal ideation. Methods: 79 drug-naïve adult outpatients with a DSM-IV diagnosis of OCD were recruited. Alexithymia was measured with the 20-item Toronto Alexithymia Scale (TAS-20), suicidal ideation was assessed with the Scale for Suicide Ideation, and depressive symptoms were evaluated with the Montgomery-Åsberg Depression Rating Scale (MADRS). Serum lipid levels of 40 healthy controls were also evaluated. Results: Alexithymic patients had altered serum lipid levels in comparison with non-alexithymics and healthy controls. Using a linear regression model, the presence of symmetry/ordering obsessions and compulsions, lower HDL-C levels, and difficulty in identifying feelings dimension of the TAS-20 were associated with higher suicidal ideation. Conclusions: Alexithymic individuals with OCD may exhibit dysregulation of the cholesterol balance, which in turn may be linked to suicidal ideation. Further prospective studies are required to elucidate this potential association. .


Subject(s)
Adolescent , Adult , Female , Humans , Male , Young Adult , Affective Symptoms/blood , Affective Symptoms/psychology , Cholesterol/blood , Obsessive-Compulsive Disorder/blood , Obsessive-Compulsive Disorder/psychology , Suicidal Ideation , Analysis of Variance , Body Mass Index , Case-Control Studies , Outpatients/psychology , Psychiatric Status Rating Scales , Psychometrics , Reference Values , Risk Factors
12.
Braz. J. Psychiatry (São Paulo, 1999, Impr.) ; 36(2): 131-137, may. 13, 2014. tab
Article in English | LILACS | ID: lil-710211

ABSTRACT

Objective: To evaluate psychiatric comorbidities in outpatients receiving care for HIV and Chagas disease at Instituto de Pesquisa Clínica Evandro Chagas (IPEC), Fundação Oswaldo Cruz (Fiocruz), Rio de Janeiro, Brazil. Methods: Cross-sectional study with a consecutive sample of 125 patients referred to an outpatient psychiatric clinic from February to December 2010. The Mini International Neuropsychiatric Interview (MINI) was used. Factors associated with more frequent mental disorders were estimated by odds ratios (OR) with 95% confidence intervals (95%CI) by multiple logistic regression. Results: Seventy-six (60.8%) patients with HIV, 40 (32%) patients with Chagas disease, and nine (7.2%) patients with human T-lymphotropic virus were interviewed. The majority were women (64%), with up to 8 years of formal education (56%), and unemployed (81.6%). The median age was 49 years. Suicide risk (n=71) (56%), agoraphobia (n=65) (52%), major depressive episode (n=56) (44.8%), and alcohol/drug abuse (n=43) (34.4%) predominated, the latter being directly associated with lower family income (OR = 2.64; 95%CI 1.03-6.75) and HIV infection (OR = 5.24; 95%CI 1.56-17.61). Suicide risk was associated with non-white skin color (OR = 2.21; 95%CI 1.03-4.75), unemployment (OR = 2.72; 95%CI 1.01-7.34), and diagnosis of major depression (OR = 3.34; 95%CI 1.54-7.44). Conclusion: Measures targeting adverse socioeconomic conditions and psychiatric and psychological monitoring and care should be encouraged in this population, considering the association with abuse of alcohol/other psychoactive drugs and suicide risk. .


Subject(s)
Adult , Female , Humans , Male , Middle Aged , Chagas Disease/psychology , HIV Infections/psychology , HTLV-I Infections/psychology , Substance-Related Disorders/epidemiology , Suicidal Ideation , Alcoholism/epidemiology , Alcoholism/psychology , Brazil/epidemiology , Comorbidity , Cross-Sectional Studies , Depressive Disorder, Major/epidemiology , Depressive Disorder, Major/psychology , Outpatients/psychology , Prevalence , Risk Factors , Socioeconomic Factors , Substance-Related Disorders/psychology
13.
Arq. neuropsiquiatr ; 72(4): 278-282, abr. 2014. tab
Article in English | LILACS | ID: lil-707019

ABSTRACT

We describe a three-year experience with patients with dementia. Method: clinical, cognitive and functional evaluation was performed by a multidisciplinary team for persons above 60 years. Mortality was assessed after three years. Results: Mini-Mental State Examination (MMSE) (n=2,074) was 15.7 (8.4). Male patients MMSE (n=758) was 15.6 (8.3) and female's (n=1315) was 15.8 (8.3). Instrumental Activities of Daily Living Scale (n=2023) was 16.5 (7.6); females (n=1277) was 16.9 (7.2) and males (n=745) was 15.7(8.2). From these patients, 12.6% (n=209) died within three years. Baseline cognition of patients still alive was higher (p<0.001) than MMSE of those who died [MMSE=16.3 (8.1) vs. 10.6 (7.6)]. Mortality rate decreased 6% (IR=0.94) for each additional point on MMSE. Higher functional status decreases the mortality rate approximately 11% (IR=0.89) independently of age, gender, and education. Conclusion: Three-year mortality rates are dependent on baseline functional and cognitive status .


Descreve-se experiência de três anos em relação à mortalidade em pacientes diagnosticados com demência. Método: Foi feita avaliação clínica, cognitiva e funcional por equipe multidisciplinar em pessoas com mais de 60 anos. Mortalidade foi aferida no período de três anos. Resultados: O teste do Mini Exame do Estado Mental (MEEM) (n=2.074) foi 15,7 (8,4). MEEM dos homens (n=758) foi 15,6 (8,3) e das mulheres (n=1315) foi 15,8 (8,3). As atividades da vida diária (AVD) (n=2023) foi 16,5 (7,6); nas mulheres (n=1277) foi 16,9 (7,2) e nos homens (n=745), 15,7(8,2). Do total de pacientes, 12,6% (n=209) morreram em 3 anos. O estado cognitivo basal dos pacientes vivos ao final dos 3 anos era maior (p<0.001) que o daqueles que morreram [MEEM=16,3 (8,1) vs. 10,6 (7,6)]. Mortalidade decresceu 6% (IR=0,94) para cada ponto adicional no MEEM, ajustado para idade, gênero e educação. Mortalidade decresce em 11% (IR=0,89) independentemente da idade, gênero e educação para funcionalidade mais alta. Conclusão: A mortalidade em três anos depende do estado funcional e cognitivo basal. .


Subject(s)
Aged , Aged, 80 and over , Female , Humans , Male , Middle Aged , Activities of Daily Living/psychology , Cognition/physiology , Dementia/mortality , Outpatients/psychology , Age Factors , Brazil , Cohort Studies , Dementia/psychology , Educational Status , Mental Status Schedule , Neuropsychological Tests , Reference Values , Severity of Illness Index , Socioeconomic Factors , Surveys and Questionnaires
14.
Rev. gaúch. enferm ; 34(2): 93-101, jun. 2013. tab
Article in Portuguese | LILACS, BDENF | ID: lil-680917

ABSTRACT

Estudo quantitativo e descritivo, com o objetivo de identificar características sociodemográficas e clínicas de mulheres em tratamento ambulatorial por abuso de álcool. Os dados foram coletados em prontuários de mulheres com transtornos relacionados ao álcool, atendidas em serviço psiquiátrico ambulatorial. Foi realizado levantamento, leitura e análise descritiva. A amostra foi composta por 27 prontuários, a média de idade das mulheres foi 50 anos, maioria casada (59,6%), não trabalhava (70,4%), com ensino fundamental incompleto (70,4%), com familiar alcoolista (81,5%) e outros diagnósticos psiquiátricos (70,3%). Prejuízos físicos, sociais e emocionais mais frequentes foram: sintomas advindos da síndrome de abstinência alcoólica (66,7%), conflitos familiares (72%) e "tristeza" (79,2%). A violência familiar foi registrada em 11 prontuários (40,7%). Verificaram-se baixa escolaridade, desemprego, comorbidades psiquiátricas e presença de outro familiar com abuso de álcool como características comuns. Destaca-se a importância do conhecimento profissional sobre as peculiaridades do alcoolismo feminino para ações de saúde mais efetivas.


Quantitative and descriptive study aimed to identify sociodemographic and clinical characteristics of women undergoing outpatient treatment for alcohol abuse. Data were collected from medical records of women with alcohol-related disorders who were treated at a psychiatric outpatient service. We performed a reading and descriptive analysis of such data. The sample was composed of 27 medical records, the average age of women was 50 years, mostly married (59.6%), not working (70.4%) with incomplete primary education (70.4%), with an alcoholic family (81.5%) and other psychiatric diagnoses (70.3%). Losses physical, social and emotional was the most common symptoms resulting from alcohol withdrawal syndrome (66.7%), family conflicts (72%) and "sadness" (79.2%). Family violence was recorded in 11 records (40.7%). There was low education, unemployment, psychiatric comorbidities and the presence of other family members with alcohol abuse as common characteristics. We emphasize the importance of professional knowledge about the peculiarities of female alcoholism for health activities more effective.


El estudio cuantitativo y descriptivo tuvo como objetivo identificar las características sociodemográficas y clínicas de las mujeres sometidas a tratamiento ambulatorio por abuso de alcohol. Los datos fueron obtenidos de las historias clínicas de mujeres con trastornos relacionados con el alcohol que fueron tratadas en un servicio psiquiátrico ambulatorio. Se realizó un análisis descriptivo y lectura de estos datos. La muestra se compone de 27 historias clínicas, la edad promedio de las mujeres era de 50 años, casadas (59,6%), sin trabajar (70,4%), con educación primaria incompleta (70,4%), con una familia alcohólica (81,5%) y otros diagnósticos psiquiátricos (70,3%). Las pérdidas físicas, sociales y emocionales fueron los síntomas más comunes que resultan de síndrome de abstinencia de alcohol (66,7%), conflictos familiares (72%) y "tristeza" (79,2%). La violencia familiar se registró en 11 registros (40,7%). Hubo baja escolaridad, el desempleo, las comorbilidades psiquiátricas y la presencia de miembros de la familia con el abuso de alcohol como características comunes. Hacemos hincapié en la importancia del conocimiento profesional acerca de las peculiaridades del alcoholismo femenino para actividades de salud más eficaces.


Subject(s)
Adult , Aged , Female , Humans , Middle Aged , Alcoholism/epidemiology , Outpatients , Women , Alcohol-Related Disorders/psychology , Alcohol-Related Disorders/therapy , Alcoholism/genetics , Alcoholism/psychology , Alcoholism/therapy , Brazil/epidemiology , Comorbidity , Cross-Sectional Studies , Domestic Violence/statistics & numerical data , Educational Status , Emotions , Employment/statistics & numerical data , Family Health/statistics & numerical data , Hospitals, University , Marital Status/statistics & numerical data , Mental Disorders/epidemiology , Outpatient Clinics, Hospital , Outpatients/psychology , Outpatients/statistics & numerical data , Socioeconomic Factors , Women/psychology
15.
Article in English | LILACS | ID: lil-662833

ABSTRACT

INTRODUCTION: In the female population, adherence to specialist clinical treatment for psychoactive substance dependence has peculiar characteristics in terms of therapeutic approaches available to addicts in general. A smaller number of women seek specialist treatment in comparison with men. Traditionally, most health care services specializing in chemical dependence provide similar therapies to both men or women, including the use of mixed-sex groups at some facilities. OBJECTIVE: To discuss the views or psychological meanings attributed by women with substance use disorders to phenomena associated with adherence to treatment at a specialist university outpatient clinic. METHODS: The qualitative-clinical method was used, i.e., an approach characterized by the typically qualitative focus of human sciences adapted to health care settings. The semi-structured interview technique with open questions was used for data collection, combined with observation of the women interviewed. Data were processed using qualitative content analysis. RESULTS: Three categories of treatment outcomes emerged: 1) significant motivations to seek and follow the treatment proposed; 2) symbolic meanings attributed to the drug; 3) psychological representations of lack of motivation to explain difficulties adhering to treatment. CONCLUSIONS: Our findings suggest that the motivations of addicted women to seek treatment vary, but highlight the fact that the substance used becomes perceived as something that causes significant losses and hinders the proper exercise of women’s role in family and social contexts. A warm welcoming is considered essential for a patient to adhere to treatment, offsetting the strong physical pleasure associated with psychoactive substance use (AU)


INTRODUÇÃO: Na população feminina, a adesão a tratamentos clínicos especializados em dependência de substâncias psicoativas tem características peculiares quando se considera as abordagens terapêuticas disponíveis para a população dependente geral. Um número menor de mulheres em comparação a homens procura tratamento especializado. Tradicionalmente, os serviços de atenção a dependentes químicos oferecem terapias semelhantes para homens e mulheres, incluindo grupos mistos em alguns serviços. OBJETIVO: Discutir os significados psicológicos atribuídos por mulheres dependentes de substâncias psicoativas a fenômenos associados à adesão ao tratamento em um ambulatório universitário especializado. MÉTODO: Foi utilizado o método clínico-qualitativo, isto é, uma abordagem caracterizada pelo enfoque tipicamente qualitativo das ciências humanas adaptado ao contexto da saúde. Adotou-se a técnica de entrevista semiestruturada com questões abertas na coleta dos dados, combinada com observação das mulheres entrevistadas. Os dados obtidos foram tratados utilizando análise qualitativa de conteúdo. RESULTADOS: Três categorias de desfecho de tratamento foram identificadas: 1) motivações significativas para buscar e seguir o tratamento proposto; 2) significados simbólicos atribuídos à substância química; 3) representações psicológicas de desmotivação para explicar a dificuldade em aderir ao tratamento. CONCLUSÕES: Nossos achados sugerem que as motivações que levam mulheres dependentes a procurar tratamento são múltiplas, destacando-se o fato de que a substância utilizada passa a ser percebida como algo que traz perdas relevantes e prejudica o exercício adequado do papel feminino nos âmbitos familiar e social. Um acolhimento adequado é considerado fundamental para que a paciente prossiga seu tratamento, compensando o forte prazer físico associado ao uso da substância psicoativa (AU)


Subject(s)
Humans , Female , Adult , Middle Aged , Patient Compliance/psychology , Substance-Related Disorders/psychology , Outpatients/psychology , Psychoanalytic Theory , Self Concept , Sex Factors , Substance-Related Disorders/prevention & control , Qualitative Research
16.
Article in English | IMSEAR | ID: sea-159452

ABSTRACT

Sexual dysfunction is a major healthcare issue and therefore deserves timely recognition, proper investigation and appropriate treatment. 100 consecutive male patients attending the psychiatric outpatient clinic were selected for the study. The cases with past history suggestive of primary organic pathology, Schizophrenia, depression, chronic drug intake were excluded. Mean age of the cases was 23.6 years, 26 cases (26.0%) had a history of premarital heterosexual act, 5 cases (5.0%) had homosexual contact, 72 cases (72.0%) had history of nocturnal emission and 12 cases (12.0%) gave history of extramarital heterosexual contact. The mean duration of illness was 6.2 months. 62 cases (62.0%) presented with Dhat syndrome. This was followed by erectile impotence (19 cases, 19%), premature ejaculation (12 cases;12%), and 7 cases (7%) presented with sexual misconceptions. The presence of high prevalence of additional psychiatric disorder in all types of psychosexual dysfunctions deserves for careful diagnostic evaluation, appropriate investigations and timely treatment.


Subject(s)
Adult , Humans , India , Male , Outpatients/psychology , Psychiatric Department, Hospital , Sexual Dysfunctions, Psychological/statistics & numerical data , Tertiary Care Centers
17.
Yonsei Medical Journal ; : 181-187, 2011.
Article in English | WPRIM | ID: wpr-136369

ABSTRACT

PURPOSE: A new strain of the H1N1 subtype of influenza A virus resulted in a pandemic outbreak. In South Korea, cases of pandemic influenza have increased. Therefore, we explored perception or preventive behaviors for this virus in hospital employees and outpatients. MATERIALS AND METHODS: Data was collected from hospital employees and outpatients at three university hospitals located in Daegu, Gyeongju in South Korea between the 21st and 30th of September, 2009 using a self-administrated questionnaire. We estimated perception by components of The Health Belief Model (HBM), preventive behaviors consisted of avoidance behaviors, and the recommended behaviors by the Korea Center of Disease Control and Prevention (KCDC). Desire for vaccination was identified. RESULTS: The 1,837 participants comprised hospital employees (n = 880, 47.9%) and outpatients (n = 957, 52.1%). Of all hospital employees, 491 (55.8%) and 708 (80.5%) perceived susceptibility of the pandemic influenza and benefits of the preventive behaviors, respectively. Among all outpatients, 490 (51.2%) and 651 (68.0%) perceived susceptibility of the pandemic influenza and benefits of the preventive behaviors, respectively. Recommended preventative behaviors were adopted by 674 (76.6%) of hospital employees and 631 (65.9%) of outpatients. Vaccination was desired by 479 (54.4%) of hospital employees and 484 (50.6%) of outpatients. Factors influencing preventative behaviors included gender, economic status (for hospital employees) and educational level (for outpatients). All HBM components except perception of barriers were associated with the preventive behaviors in both groups. CONCLUSION: The majority of the surveyed hospital employees and outpatients perceived the benefits of preventive behaviors for pandemic influenza and performed them.


Subject(s)
Adolescent , Adult , Female , Humans , Male , Middle Aged , Young Adult , Hospitals/statistics & numerical data , Influenza, Human , Outpatients/psychology , Pandemics , Personnel, Hospital/psychology , Republic of Korea
18.
Yonsei Medical Journal ; : 181-187, 2011.
Article in English | WPRIM | ID: wpr-136368

ABSTRACT

PURPOSE: A new strain of the H1N1 subtype of influenza A virus resulted in a pandemic outbreak. In South Korea, cases of pandemic influenza have increased. Therefore, we explored perception or preventive behaviors for this virus in hospital employees and outpatients. MATERIALS AND METHODS: Data was collected from hospital employees and outpatients at three university hospitals located in Daegu, Gyeongju in South Korea between the 21st and 30th of September, 2009 using a self-administrated questionnaire. We estimated perception by components of The Health Belief Model (HBM), preventive behaviors consisted of avoidance behaviors, and the recommended behaviors by the Korea Center of Disease Control and Prevention (KCDC). Desire for vaccination was identified. RESULTS: The 1,837 participants comprised hospital employees (n = 880, 47.9%) and outpatients (n = 957, 52.1%). Of all hospital employees, 491 (55.8%) and 708 (80.5%) perceived susceptibility of the pandemic influenza and benefits of the preventive behaviors, respectively. Among all outpatients, 490 (51.2%) and 651 (68.0%) perceived susceptibility of the pandemic influenza and benefits of the preventive behaviors, respectively. Recommended preventative behaviors were adopted by 674 (76.6%) of hospital employees and 631 (65.9%) of outpatients. Vaccination was desired by 479 (54.4%) of hospital employees and 484 (50.6%) of outpatients. Factors influencing preventative behaviors included gender, economic status (for hospital employees) and educational level (for outpatients). All HBM components except perception of barriers were associated with the preventive behaviors in both groups. CONCLUSION: The majority of the surveyed hospital employees and outpatients perceived the benefits of preventive behaviors for pandemic influenza and performed them.


Subject(s)
Adolescent , Adult , Female , Humans , Male , Middle Aged , Young Adult , Hospitals/statistics & numerical data , Influenza, Human , Outpatients/psychology , Pandemics , Personnel, Hospital/psychology , Republic of Korea
19.
Rev. salud pública ; 12(4): 658-668, ago. 2010. tab
Article in Spanish | LILACS | ID: lil-574938

ABSTRACT

Objetivo Evaluar la gestión de calidad de los laboratorios según la perspectiva de sus usuarios externos, determinándose las dimensiones de la calidad relacionadas con su satisfacción y con las características sociodemográficas. Métodos El estudio es descriptivo, la muestra estuvo conformada por 1 875 pacientes de consulta externa que asistieron a laboratorios de hospitales públicos tipo III y IV nivel de atención ubicados en el área metropolitana del Estado Zulia, entre Octubre a Diciembre de 2008. Se aplicó una encuesta previamente validada. Para el análisis, se empleó distribución de frecuencias, análisis multivariante y análisis de la varianza. Resultados Los resultados mostraron que la mayoría de los usuarios son pacientes de sexo femenino (72,7 por ciento), de procedencia local (87,9 por ciento); en edades entre 15 y 45 años (65,7 por ciento) y con grado de instrucción primaria y secundaria (70,5 por ciento). El análisis multifactorial demostró que el componente Gestión de Calidad, puede ser valorado por las dimensiones: Accesibilidad, Elementos tangibles, Capacidad de Respuesta, Competencias profesionales y Seguridad. Hubo diferencias altamente significativas (p<0,001) entre los distintos grados de instrucción y la edad al calificar la gestión de calidad. Se detectaron debilidades en cuanto a tiempo de espera en recepción, comodidad de la sala de espera y uso de medidas de seguridad del personal técnico. Conclusión Los resultados permitirán establecer acciones tendentes a evaluar el grado de mejoramiento del servicio y las metas propuestas en pro de mejorar la calidad de atención, medidas que formarán parte de un programa de aseguramiento de la calidad conforme la normativa internacional.


Objective Evaluating how clinical laboratories' quality was being managed according to the view of external users, thereby determining the dimensions of quality related to their satisfaction and sociodemographic characteristics. Methods The study was descriptive; the sample consisted of 1,875 outpatients attending the laboratories of type 3 and 4 care level public hospitals located in the metropolitan area of Zulia State in Venezuela between October and December 2008. A previously validated survey was applied. Frequency allocation, multivariate analysis and variance analysis were used for analysing data. Results The results showed that the most users were female (72.7 percent), of local origin (87.9 percent), aged between 15 and 45 (65.7 percent) and had received primary and secondary education (70.5 percent). Multivariate analysis showed that quality management could be evaluated in terms of accessibility, tangible elements, response ability, safety and professional competence. There were highly significant differences (p<0.001) between educational level and age when evaluating management quality. Weaknesses were revealed concerning time spent waiting in reception, waiting room comfort and safety measures used by technical staff. Conclusions The results should lead to establishing action aimed at evaluating the degree of improvement in service and proposed targets for improving the quality of attention; such measures will form part of a quality assurance programme in accordance with international standards.


Subject(s)
Adolescent , Adult , Female , Humans , Male , Middle Aged , Young Adult , Consumer Behavior/statistics & numerical data , Hospitals, Public/standards , Laboratories, Hospital/standards , Outpatients/psychology , Quality Assurance, Health Care , Quality Improvement , Cross-Sectional Studies , Data Collection , Educational Status , Health Services Accessibility , Hospitals, Public , Hospitals, Urban/standards , Hospitals, Urban , Laboratories, Hospital , Safety Management , Sampling Studies , Venezuela
20.
Rev. medica electron ; 32(2)abr. 2010.
Article in Spanish | LILACS | ID: lil-577739

ABSTRACT

Se realizó una investigación descriptiva transversal en el Hospital Universitario Clínico-Quirúrgico Cmte. Faustino Pérez Hernández, de Matanzas, en un período comprendido entre enero y mayo de 2008, acerca del comportamiento de la violencia intrafamiliar en pacientes que asistieron a la consulta de psicología. Tuvo como objetivos principales caracterizar el comportamiento de la violencia intrafamiliar en estos pacientes, e identificar las manifestaciones más comunes de la misma. La muestra se seleccionó por el método aleatorio simple, quedando constituida por 75 pacientes que cumplieron con los criterios de inclusión. Para la recogida de la información se utilizó una encuesta semiestructurada y previamente validada, que medía las variables edad, género, grado de escolaridad, si había sido maltratado, repercusión emocional que provocó la acción violenta y algunos factores propiciadores de maltratos familiares. Los resultados más relevantes arrojaron que la totalidad del grupo estudiado había sido maltratado en una o reiteradas ocasiones, las consecuencias psicológicas en los individuos fueron inolvidables, y por último, los conflictos familiares estuvieron favorecidos por la ingestión de bebidas alcohólicas, conflictos de parejas y hacinamiento familiar. Se concluyó con la evidencia de que la violencia familiar traspasa todas las dimensiones, dejando huellas difíciles de borrar, y por tal razón los pacientes acuden a consulta de psicología en busca de ayuda especializada.


We carried out a descriptive transversal study at the Clinico-surgical Teaching Hospital Comandante Faustino Perez Hernández, Matanzas, in a period from January to May 2008, on the behavior of intrafamilial violence in patients assisting to Psychological consultation. It has, as main objective, characterizing intrafamilial violence behavior in these patients, and identifying its most common manifestations. The sample was selected using the simple random method, and was formed by 75 patients fulfilling the inclusion criteria. To collect the information we used a previously validated semistructured questionnaire, measuring such variables as age, genre, scholarship, if the patients was abused, emotional repercussion of the violent action and some factors propitiating familial abuse. The most relevant outcomes showed that the totality of the group had been abused one or more times, the psychological consequences were unforgettable for individuals, and last, that familial conflicts were favoured by alcoholic beverage drinking, mates' conflicts and familial overcrowding. We concluded that familial violence crosses over all dimensions, leaving marks that are difficult to remove. For that reason patients assist the Psychology consultation looking for specialized help.


Subject(s)
Adolescent , Adult , Middle Aged , Aged, 80 and over , Interview, Psychological/methods , Outpatients/psychology , Domestic Violence/classification , Domestic Violence/psychology , Cuba , Epidemiology, Descriptive , Cross-Sectional Studies , Hospitals , Psychology
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